helpdesk

Help Desk Solutions []

Mike Tilton Suggestion [] with []

I've (Michael) installed the the GLPI helpdesk to http://10.189.19.173/index.php and set it up for AD integration.

Jason has installed SpiceWorks Helpdesk to @http://10.189.19.11/portal. This is the end user portal for managing thier own tickets. If you are logged into the domain this should pass your credentials from the workstation to the site portal. If it doesn't know then you can logon using username/password. Jason has setup remote collectors. These have a service that run.

I'll be setting up OCS Inventory today and tying it into GLPI Please take a moment to try both out and give your impressions.